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To start the Microsoft account recovery process, click here. It’s also a good idea to do this with a device and a location you used to sign in to your Microsoft account previously. If Microsoft doesn’t let you reset your password, the only option you have left is to fill out the Microsoft account recovery form, which can only be used if two-step verification isn’t enabled.īefore you do this, make sure you have a working email account so Microsoft will be able to do send you information regarding your account. This also applies to accounts that were made without any security information whatsoever. However, resetting your password might be a bigger challenge if you don’t have access to the security contact information used to create your Microsoft account. What Should You Do if You Can’t Reset Your Microsoft Password?Īs mentioned before, as long as you can verify that the Microsoft account belongs to you, there shouldn’t be any issues. Think of a brand-new password to make your password more secure instead of using an old one. It’s also a good idea to combine uppercase and lowercase letters, numbers, and punctuation marks. Microsoft suggests using strong passwords with at least 12 characters.

Make sure you pick a password that’s easy to remember, or simply write it down somewhere to prevent this situation from happening again. Click on the “Next” button again to save the changes.Enter the code Microsoft just sent you.Choose how you would like to get the security code (email or SMS).Enter your email, phone number, or Skype ID.Navigate to the “Sign in” option in the upper-right corner of your screen.